COVID-19: Safety Measures

Last updated: 10/05/20

The clinic will be taking various precautions to keep everyone safe during the COVID-19 pandemic. Whilst the risk in the southwest is very low at present these measures will form part of an ongoing change in the way we work to protect everyone.


If you have any symptoms of COVID-19, particularly a new persistent cough and temperature you should not attend the clinic for 14 days after the symptoms have gone. 

If you have been in contact with anyone that has COVID-19 or the symptoms of COVID-19 you should not attend the clinic for 7 days afterwards


  • We will be using face masks

  • We ask that you put on a mask before entering the clinic and wear it during your visit. We would prefer that you supply your own mask but we will have a mask for you if you are unable to

  • We will be washing our hands regularly and in particular between patients​

  • Everyone will be asked to clean their hands on entering the clinic. The door to the rear sink will be kept open for direct access and there will be disposable paper towels for drying hands. On entering the clinic please make your way straight to the sink to clean your hands

  • If you come to the clinic wearing gloves you will be asked to remove these before entering the clinic because they increase the risk of contamination in the clinic

  • All surfaces including treatment tables will be thoroughly disinfected between each person

  • Only one person will be allowed to wait in the reception/waiting area at a time to support the need for social distancing (2m rule). If someone is waiting in the reception please wait outside the clinic until that person leaves the reception

  • It will not be possible for partners or friends/family to wait in reception during your treatment to minimise the number of people in the clinic at a time

  • Appointments will be spaced out to avoid delays and allow for time to clean between visits and other measures

  • Please bring your own bag to put your personal possessions in as these should not be placed down loose in the clinic anywhere

  • The card payment machine now has a contactless limit of £45. Can you please make sure that you have a contactless enabled card for payment.

  • If you are paying in cash please bring the cash in an envelope

  • The toilet facility will be out of service due to the high risk of sharing toilet facilities so please make sure you don't need to use the clinic toilet

  • If you are in the high risk category we are not currently able to treat you. Please bring this to our attention when making an appointment and we can discuss your options by telephone. For a list of high risk patients please visit the following website;


We hope that you can understand that these measures are to keep everyone safe and whilst inconvenient we are sure that we will all get used them in some way. We thank you in advance for your patience and if you have any feedback please could you let us have it.

Best wishes,

The Exeter Chiropractor